Shipments will generally be delivered within ten to fourteen business days. If no one is available to sign for deliveries during the day, Heartwood & Oak encourages the use of a business address to ensure prompt delivery of your product. Void where prohibited. Orders requesting delivery to states that prohibit alcoholic shipments will be void.
We currently ship to the following states: AL, AZ, CA, CO, CT, D.C., DE, FL, GA, ID, IL, IN, IA, KY, LA, ME, MI, MN, MO, MT, NE, NV, NH, NJ, NM, NY, NC, ND, OH, OK, PA, OR, RI, SC, TN, VT, VA, WA, WV, WI and WY.
Shipments of wine are generally required to be processed by a licensed wholesaler and delivered through a licensed retailer in the state where the order is being shipped. Accordingly, all state excise, sales and other applicable taxes are reported and paid as required by law. The only exception is with respect to wine shipments in states that specifically allow direct shipping, in which case the product is shipped from a licensed retailer in the state of origination and the appropriate tax and reports are filed accordingly.
If a shipment is damaged or lost during transit, Heartwood & Oak will work with the appropriate courier to resolve the issue within a 60 days of the expected delivery date. Heartwood & Oak cannot be responsible for any delivery issues that arise after the 60 day period.